Better prepared.
Better service.
Duomo prepares your AI for real customer conversations, from everyday questions to complex requests, so it can deliver reliable service from day one.
Guests assisted
1,284
+18%
Personal assistance across discovery, bookings and their stay.
Requests completed
862
+24%
Reservations, changes and guest requests taken care of.
Team handovers
46
3 awaiting response
Passed to the right person with the conversation and guest context.
Agent-assisted bookings
€38,450
57 bookings
Booking value associated with guests who interacted with Figr.
Guest relationship
43
78 / 100 · Returning guest
Acquaintance
Prefers quieter rooms, usually travels with family and has asked about a November stay.
Known preferences
Previous stays
Current interests
Based on shared preferences and interaction history.
Recent actions
09:42
Airport transfer arranged for a guest arriving Friday.
09:38
Reservation extended by one night.
09:31
Private dining enquiry assigned to the events team, with requirements.
09:24
Family suite options sent following a conversation.
What guests are asking
Last 30 days
“Which suite works best for a family of four?”
146
Connecting rooms and sleeping arrangements drive enquiries.
“Can we arrange an airport transfer?”
98
Guests often ask before completing their booking.
“Can we check out later on Sunday?”
74
Late checkout policy needs clarification.
Guest journey testing
128 passed · 4 need review
A family choosing between two suites
Simulation in progress · 75%
Checks whether the agent understands their needs, shows suitable rooms and helps them proceed to booking.
Clarifies dates and family requirements
Shows relevant rooms and differences
Checks availability
Completes the booking journey
Understand your guests.
Learn what guests want, what holds them back and what brings them back, from every conversation.
Remember their preferences.
Carry preferences, requirements and past stays into the next interaction.
Complete their requests.
Transfers, changes and reservations handled end to end, with your team brought in when it matters.
Improve every interaction.
Test real guest journeys before going live and spot the answers that need a second look.
Stay close to every conversation.
Step in when it counts, learn from every request and
see the impact on your business.
Conversations
Review interactions and step in when needed.
Customer insights
Understand what customers want and what holds them back.
Performance
Track completed requests, bookings and revenue.
Testing & improvement
Test your agent and spot gaps before customers do.
