Version date 21 September 2026

These completed draft terms take effect when Figr first publishes them and obtains any required acceptance. Part A covers the Figr website and Figr-operated demonstrations. Part B applies only when incorporated into an accepted business customer order or other agreement. Implementation assumptions are recorded in the separate internal review note.

Part A Website and demonstration terms

1 Your relationship with Figr

The website at https://figr.so and demonstrations operated for Figr itself are provided by EnlyAI Inc., a Delaware corporation, trading as Figr, of 131 Continental Dr, Suite 305, Newark, DE 19713, United States. These terms apply to your use of those experiences. Where acceptance is required, we present the terms and request an affirmative action. If you act for an organisation, you must have authority to bind it.

A separately signed customer agreement governs paid deployments and takes priority within its scope. When you interact with an agent on another business’s website or channel, that business’s customer terms govern its products, services and transactions. These website terms do not replace those terms or make you a subscriber to Figr’s platform.

2 Access and acceptable use

Figr grants you a limited, nonexclusive right to use the website and permitted demonstrations for their intended purposes. Our business demonstrations and platform accounts are intended for adults. Keep any access credentials confidential, provide accurate registration details and notify legal@figr.so of suspected unauthorised access.

You must not use the service unlawfully; infringe rights; upload material you are not authorised to provide; introduce malicious code; interfere with the service; attempt unauthorised access or extraction of another person’s information; impersonate someone deceptively; bypass usage limits; or use the service to send unlawful or unsolicited communications. Do not reverse engineer software except where applicable law gives a right that cannot be excluded. Security testing requires written authorisation or compliance with an applicable published disclosure programme.

3 AI responses and visual experiences

Figr uses AI to generate responses, recommendations and, where enabled, visual or audio content. Results may be inaccurate, incomplete or unsuitable for your circumstances. Check material facts with the relevant business or a qualified professional before relying on them. The service is not an emergency response service or a substitute for regulated professional advice.

Generated try-on images show a possible appearance, not a guarantee of garment fit or performance. Room visualisations do not establish dimensions, installation suitability or safe clearance. Generated property interiors or tours may include illustrative details that are not present in the property. Prices, availability, specifications and eligibility must be verified against the relevant business’s current records.

Demonstrations may use simulated data and actions. A demonstration booking, refund, purchase or message is not a real transaction unless the experience expressly identifies it as live and provides an actual confirmation. Any demonstration of a future feature does not commit Figr to release it.

4 Your content and our technology

You retain your rights in material you submit. You grant Figr permission to process that material only as necessary to provide the requested experience, maintain its security and perform the uses transparently described in the applicable privacy notice. This does not grant us ownership of your photos or conversations, or a general right to publish them in advertising. Do not upload another person’s material without the necessary rights and permissions.

Figr and its licensors retain rights in the platform, software, models, evaluation methods, documentation, branding and website materials. You may use outputs for the purpose of the permitted demonstration, subject to the rights of others and any stated restrictions. AI output may be similar to material provided to others and may not qualify for intellectual property protection. Feedback may be used to improve Figr without payment, but this permission does not override confidentiality duties or rights in personal information.

5 Privacy and external services

Our Privacy Policy at https://figr.so/privacy-policy explains applicable information practices. Accepting these terms is not consent to optional marketing, nonessential cookies or unrelated data use. Additional notices and permissions apply where required for camera, microphone, recording or messaging features.

External links and optional integrations may lead to services with their own terms. You are responsible for the external accounts you authorise. Figr remains responsible for its own contractual obligations and for providers acting on its behalf to the extent required by law or the applicable agreement.

6 Availability changes and access restrictions

We may change or withdraw free website features and demonstrations, or restrict access where reasonably necessary to address security threats, unlawful activity or material misuse. Where practicable and appropriate, we give notice and explain how an issue can be resolved. Changes to paid services are governed by the customer agreement.

For material changes to these terms, we provide notice through the website or an available contact method and specify when the change applies. We obtain renewed acceptance where required. Changes do not retrospectively alter a dispute that has already arisen.

7 Responsibility and mandatory rights

Free demonstrations are provided for evaluation without promises of uninterrupted availability or accurate results. To the extent permitted by law, implied warranties are excluded. These provisions do not remove any statutory rights, duties of reasonable care or other obligations that cannot lawfully be excluded.

For business users of free website experiences, neither party is liable for indirect or consequential loss or loss of anticipated profit, and Figr’s aggregate liability arising from those free experiences is limited to US$500. This limit does not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or liability that applicable law does not permit a party to exclude or limit. Paid-service liability is governed by Part B or the separate customer agreement.

For consumers, the preceding business loss exclusion and monetary cap do not apply. Figr remains responsible for loss to the extent required by applicable consumer law. Nothing in these terms restricts a data subject’s statutory remedies.

8 Law disputes and contact

For business users, Delaware law governs these terms, excluding its conflict-of-laws rules, with disputes heard in the state or federal courts located in Delaware that have jurisdiction. Consumers retain mandatory protections and any right to bring proceedings in the courts available to them under applicable law. These terms do not impose mandatory arbitration or a class-action waiver.

Contact legal@figr.so or 131 Continental Dr, Suite 305, Newark, DE 19713, United States about these terms. If a provision is unenforceable, the remaining provisions continue so far as lawful. Failure to enforce a provision once does not waive it. These terms and any expressly applicable written agreement form the agreement for their stated scope; they do not supersede a separately signed customer agreement.

Part B Business customer service terms

9 Formation scope and priority

This Part B applies between Figr and the business identified in an order that expressly incorporates it (Customer). An Order means a signed order form or equivalent agreement affirmatively accepted by authorised representatives. It identifies the services, permitted deployments, term, fees, usage units and any implementation work. A free evaluation is governed by this Part only if the evaluation agreement incorporates it.

The agreement consists of the Order, these terms and any expressly incorporated schedules. Mandatory international transfer clauses control where they require it; the data processing agreement (DPA) controls personal data processing; an Order controls commercial scope and any provisions it expressly overrides; and these terms otherwise apply. A separately signed master agreement replaces this Part B to the extent it governs the same service.

Figr provides the features identified in the Order. Depending on the purchased scope, these may include agent configuration, business knowledge, visual experiences, simulations, analytics, supported integrations and actions. Email, WhatsApp, voice and other channels are included only if expressly available and agreed. Roadmaps, presentations and conversations about possible features are not delivery commitments.

10 Access implementation and customer responsibilities

During the agreed term, Figr grants Customer a nonexclusive right to use the contracted service for its business and to make its configured agents available to its end users. Customer may permit authorised staff and contractors to administer it and remains responsible for their use. The Order must expressly permit any resale or service bureau use.

Customer supplies accurate business content, relevant policies, authorised assets, integration access and designated decision-makers. Each party performs the implementation responsibilities allocated to it in the Order. Any dependencies, milestones and acceptance criteria must be recorded there. Delays caused by a dependency do not automatically excuse unrelated performance obligations.

Customer is responsible for its products and services, lawful content, pricing, fulfilment, consumer commitments and the accuracy of information it supplies. Figr is responsible for delivering the contracted service and the obligations it accepts under this agreement. Each party complies with laws applicable to its own activities.

11 Agent authority and actions

Before live deployment, the parties document permitted actions, access scopes, authentication requirements, approval thresholds and escalation paths. Customer authorises Figr to connect to the identified systems and execute the configured workflows on its behalf within those boundaries. Permissions must be limited to the agreed purpose.

Actions that create a payment obligation, change an account, issue a refund, cancel a booking or disclose personal information require the agreed verification and approval controls. Any user confirmation required by law, the applicable workflow or the Customer’s policy must be obtained. Neither party may treat a requested or pending action as completed without a reliable completion signal.

Customer approves the business rules and supplies staff or queues for agreed human handoffs. Figr implements the contracted controls and records action status as specified in the Order. Each party promptly reports suspected unauthorised actions or material failures and cooperates in investigation and remediation. Customer’s approval of a workflow does not excuse Figr’s failure to implement the agreed controls.

Figr supplies technology and does not become the seller, merchant of record, property broker, hotel operator, payment institution or other regulated provider merely because an agent assists with a transaction. Customer’s contracts with end users govern those transactions, without limiting Figr’s responsibility for its own acts and omissions.

12 Channels memory and communications

Customer determines the permitted content, recipients, purpose and timing of its outbound communications, and is responsible for a valid legal basis and any required consent. Figr implements the suppression, identity and preference controls expressly included in the service. Operational notices must not be used to bypass marketing restrictions.

Customer authorises any cross-channel history or memory and establishes its retention rules. Linking identities must use the agreed verification process, with safeguards against disclosing one person’s information to another. Figr may not combine Customer’s personal data with another customer’s personal data for unrelated profiling. Third-party channel rules, account approvals and technical limits may affect availability.

13 Data protection and confidentiality

Customer determines the lawful purposes and bases for its end-user processing, supplies appropriate notices, and obtains permissions where required. Figr processes customer personal data only under documented instructions and the DPA, subject to applicable legal obligations. The DPA must be executed before production personal data is processed and must identify the processing, security measures, subprocessors, assistance duties, incident notification, audit arrangements, transfers and return or deletion requirements.

Figr uses appropriate safeguards, limits access to authorised personnel, binds relevant providers to appropriate obligations and remains responsible for its subprocessors as required by the DPA and law. Personal data incidents are notified to Customer without undue delay after awareness, with further details and any more specific timing governed by the DPA. Customer handles end-user and regulator communications except where law requires Figr to act directly.

Each party protects the other’s confidential information with reasonable care and uses it only to perform or exercise rights under this agreement. Disclosure is limited to people and providers who need it and are bound to suitable duties. This does not cover information independently developed, lawfully received without restriction, already lawfully known, or public without breach. Legally compelled disclosure is limited to what is required, with prior notice where lawful. Trade secrets remain protected while they qualify as such; other confidentiality obligations continue for five years after termination. Personal data duties continue for as long as applicable.

14 Customer data outputs and simulations

Customer retains its rights in content, business knowledge, assets and other data supplied to or collected through its deployment (Customer Data). As between the parties, Customer owns any rights that can be owned in outputs generated specifically for it, excluding Figr’s pre-existing technology, third-party material and the general methods used to produce them. To the extent Figr acquires transferable rights in those outputs, it assigns those rights to Customer. No promise is made that an AI output is unique, protectable or free of third-party rights.

Customer grants Figr a limited licence to process Customer Data to deliver, secure, support and evaluate Customer’s service under this agreement and the DPA. This licence does not grant a right to sell that data, use it in public demonstrations or use it to train general-purpose models.

Figr may use Customer Data to evaluate and improve Customer’s own deployment only within agreed instructions. It will prefer synthetic or appropriately minimised examples, restrict access, and apply the agreed retention and deletion rules to testing datasets. Identifiable content, confidential business knowledge and customer-specific scenarios must not be transferred into another customer’s deployment. Provider contracts must prohibit unauthorised model training on Customer Data.

Figr may use genuinely anonymous service statistics and general technical learning that reveal neither personal information nor Customer’s confidential information, provided their creation and use comply with the DPA and applicable law. Any broader use requires a separate written agreement and all required legal bases, notices and permissions. Feedback rights do not override these limits.

15 Use restrictions and higher risk deployments

Customer must not use the service to infringe rights, facilitate fraud, unlawfully discriminate, send unlawful spam, bypass safeguards, extract another customer’s data, or deceive end users about an agent’s identity or authority. Customer must clearly disclose AI interaction where required and ensure illustrative or generated media is identified where necessary to avoid misleading people.

The standard service is not authorised for biometric identification, sensitive trait inference, emergency response, processing specially regulated data, or solely automated decisions with legal or similarly significant effects, including credit, employment or housing eligibility. Any proposed use of this kind requires a separate written agreement, a legal and risk assessment and suitable safeguards before deployment. This restriction does not prohibit ordinary property discovery, product comparison or administrative booking assistance within approved boundaries.

Customer must not upload payment authentication secrets, government identity documents, health records or comparable sensitive information unless an approved workflow and appropriate contractual protections expressly cover it. Children-directed deployments likewise require a separately agreed scope and safeguards.

16 Integrations providers and service changes

Customer authorises the integrations identified in the Order and maintains rights to use its external systems. Each party protects credentials within its control. External services can change or become unavailable; the parties cooperate on reasonable alternatives. Figr remains responsible for the providers it uses to perform its own obligations as required by the agreement.

Figr may improve or modify the service but will not materially reduce contracted functionality during a paid committed term without agreement, except where necessary for law or urgent security. Figr gives reasonable advance notice where practicable. If a necessary change materially removes contracted functionality and no reasonable alternative is available, Customer may terminate the affected service and receive a proportionate refund of unused prepaid fees.

17 Fees billing and renewals

The Order specifies currency, fees, included usage, overage rates, any minimum commitments, billing intervals and applicable taxes. Usage units must be defined: for example, what constitutes a conversation, visual generation, voice minute or billable outcome. Charges for test activity, failed actions, retries and human handoffs must also be stated. No new category of usage charge applies without agreement.

Unless the Order states otherwise, undisputed invoices are due within 30 days. Customer notifies Figr promptly of a good-faith dispute and pays the undisputed portion; the parties work to resolve the balance. Fees exclude applicable transaction taxes, which Customer pays except taxes on Figr’s income. Third-party or messaging charges apply only as disclosed in the Order.

Renewal is manual unless the Order expressly specifies automatic renewal, the renewal period and notice deadline. For an agreed automatic renewal, unless the Order specifies otherwise, either party may give nonrenewal notice at least 30 days before the current term ends. Figr gives at least 60 days’ notice of any renewal price increase. A monthly payment schedule does not by itself convert an annual commitment into a month-to-month agreement.

18 Service commitments and AI limitations

Figr will perform the contracted services with reasonable skill and care and ensure that the service materially conforms to agreed documentation. Customer will promptly report a material nonconformity. Figr will use reasonable efforts to correct it; if it cannot do so within 30 days of sufficient notice, Customer may terminate the affected service and receive a refund of unused prepaid fees. This remedy does not displace nonexcludable rights or expressly agreed additional remedies.

Uptime, support response times, incident processes and any service credits apply only as set out in an agreed service level schedule. Figr does not guarantee a particular sales uplift, conversion rate, reduction in returns, booking outcome or other business result. Simulations help evaluate performance but do not establish that an agent will behave correctly in every live interaction.

AI outputs can contain errors. Customer and Figr implement the review, testing and escalation duties allocated to them; this limitation does not excuse either party from those duties. Except for express commitments and mandatory legal obligations, other warranties are excluded to the extent permitted by law. Trials and beta features are supplied for evaluation under their agreed scope and must not process production personal data without approval and appropriate safeguards.

19 Third party claims

Figr will defend Customer against a third-party claim that the contracted platform, as supplied and used as authorised, infringes that party’s intellectual property rights, and pay damages and settlements finally awarded or approved by Figr. This does not cover a claim caused by Customer Data, an unauthorised modification, an unapproved combination where the claim would otherwise not arise, or continued infringing use after Figr provides a suitable alternative. Generated output infringement is not included unless expressly agreed in the Order.

Figr may obtain the right to continue the service, modify or replace the affected part with a materially equivalent alternative, or terminate the affected part and refund unused prepaid fees if the other options are not reasonably available.

Customer will defend Figr against third-party claims that Customer Data infringes rights or that Customer’s unlawful instructions or prohibited use caused harm, and pay finally awarded damages and Customer-approved settlements. Customer has no duty under this clause to the extent a claim results from Figr’s breach or wrongful conduct.

The party seeking protection must give prompt notice, reasonable cooperation at the defending party’s expense and control of the defence, subject to reasonable oversight. A settlement may not admit fault, impose nonmonetary duties or require payment by the protected party without its consent, which must not be unreasonably withheld.

20 Liability

Subject to the exceptions below, each party’s aggregate liability under the agreement is limited to fees paid or payable for the affected services during the 12 months preceding the event giving rise to the claim. For a free trial governed by Part B, the cap is US$1,000. Related events form one claim for applying the cap.

Neither party is liable for indirect, special or consequential loss or lost anticipated profits, to the extent permitted by law. Reasonable direct costs of restoring data and responding to a breach are not excluded merely because they arise from a data incident. Liability for confidentiality breaches, data protection breaches and indemnity obligations is subject to a separate aggregate cap of twice the general cap, replacing rather than adding to it.

These exclusions and caps do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, amounts properly due for services, or liability that cannot lawfully be limited. Nothing limits a data subject’s rights against either party. The parties’ allocation of responsibility between themselves does not remove statutory duties to individuals or regulators.

21 Suspension termination and exit

Figr may suspend the minimum affected part of the service where reasonably necessary to address a material security threat, unlawful use or material breach. For overdue undisputed fees, Figr gives at least 15 days’ written notice and an opportunity to pay before suspension. Figr explains the reason where lawful, cooperates on remediation and restores access promptly when the grounds are resolved.

Either party may terminate for a material breach not cured within 30 days after written notice, or immediately if a breach cannot reasonably be cured. Any termination for insolvency is subject to applicable law. An Order may specify additional cancellation rights. Convenience cancellation and refunds do not apply unless expressly agreed or required by law.

On expiry or termination, access ends and each party pays amounts properly due. If Customer terminates for Figr’s uncured material breach, Figr refunds unused prepaid fees for the affected service. Figr provides a reasonable export opportunity for Customer Data for 30 days, subject to law and security restrictions, and then returns or deletes personal data as directed under the DPA. The DPA specifies deletion deadlines, backup treatment and any lawful retention. Any paid migration assistance must be separately agreed.

Confidentiality, accrued payment rights, ownership, applicable data protection obligations, liability provisions and dispute terms survive as needed to give them effect.

22 General provisions

Neither party may identify the other as a customer or partner in public marketing, use its logo or publish a case study without prior written permission. General technical feedback may be used without payment, subject to confidentiality and the data restrictions above.

Neither party may assign this agreement without consent, except to a successor in a genuine merger or transfer of the relevant business that assumes the obligations, does not materially impair the other party’s rights, and is notified promptly. Subcontracting does not remove Figr’s responsibility under the agreement. Neither party is liable for a delay caused by events beyond reasonable control if it promptly notifies the other, mitigates the impact and resumes performance. Payment for services already supplied remains due. If the event continues for more than 30 days, either party may terminate affected services and Customer receives any unused prepaid fees for them.

Changes to a signed agreement require agreement by authorised representatives; a website update does not unilaterally amend a committed Order. Formal notices go to the contacts in the Order and take effect on confirmed receipt, subject to applicable law. Invalid provisions are severed only so far as necessary, and a waiver must be in writing. There are no third-party contractual beneficiaries unless expressly stated, without limiting statutory rights.

Governing law and forum: Delaware law and the competent state or federal courts located in Delaware, unless the Order specifies otherwise. The parties first seek to resolve a dispute through their designated commercial contacts, without preventing urgent relief or compliance with legal deadlines.

Figr legal contact EnlyAI Inc., trading as Figr, 131 Continental Dr, Suite 305, Newark, DE 19713, United States; legal@figr.so. Customer notice details and signatory authority are recorded in the Order.