The AI platform for exceptional customer experiences
Take care of what’s next.
Connected to your business systems, your concierge answers questions, arranges bookings and carries out the actions you enable.
Compatible with the platforms you already run on
Exceptional service. Connected.
Voice, chat and visual experiences, working together. Figr helps customers find answers, see what’s possible and get things done.
Speaking...
Would this lamp work in my living room?
Let’s find out. Placing it in your space now.
Can I see how this would look on me?
Of course. Let’s try it on.
From customer requests to completed actions.
A unified intelligence system for understanding, reasoning, acting, and improving across the customer journey.
Intent
Property acquisition
Preference
Coastal - Private
History
With a view
Context synchronized
Persistent Context
Unify customer history, preferences, intent, and real-time business data into a continuous understanding of every interaction.
Identify requirements
Evaluate options
Check business rules
Determine next action
Adaptive Reasoning
Interpret intent, evaluate available information, and plan the next best action within defined business constraints.
Retrieve availability
API
Create reservation
System
Send confirmation
Request completed
Done
Connected Execution
Coordinate APIs, enterprise systems, and multistep workflows to complete customer requests, not simply respond to them.
Resolution quality
Task completion
1 suggested improvement
Continuous Optimization
Measure outcomes, evaluate agent behaviour, and refine experiences using feedback, simulations, and performance data.
Your AI concierge.
Give your AI concierge the knowledge, tools and guidance to resolve customer requests.
Grounded in your business
Connect your knowledge, customer records and live business data so your agent answers using your policies, current availability and each customer’s history.
Conversations that adapt
Your concierge asks clarifying questions, remembers what’s been shared and adjusts its responses as needs change, while maintaining your tone of voice.
Resolve requests end to end
Enable your concierge to update bookings, process returns and coordinate actions across systems, with clear rules for when to involve your team.
Build confidence in
every response.
Simulate customer conversations to check answers, actions and policy compliance. Find gaps and refine your concierge before changes reach your customers.
Customers helped
418
+12%
Conversations with at least
one answered question
Enquiries captured
37
+9%
Name and contact details left for your team
Human handoffs
11
-21%
Passed to your team - 4 still waiting
Relationship score
Level 2 of 4
Acquaintance
Installed, but it barely knows the business yet. 2 more to reach Acquaintance.
Agent-assisted sales
€24,180
62 bookings after a conversation
What customers are asking
Last 7 days
Will it fit through my door?
214
Doorway and stairwell clearance, mostly sofas
How long is delivery?
188
Lead times by postcode and by item
Do you deliver to the islands?
61
No answer available — see Needs your attention
Simulations
2 failed - 4 success
Price objection
Simulation in progress - 67%
Tests that the agent holds price and offers real alternatives.
Building the customer persona
Opening a conversation
Customer turn 1·4
Customer turn 2·4
Customer turn 3·4
Every conversation brings you closer.
Understand what customers want, what holds them back.
Remember what matters.
See how relationships develop.
Follow engagement over time, with a relationship score.
Understand the hesitation
Find the questions, concerns and missing information.
Personal service. At any scale.
Deliver more personal service to more customers, without growing your team at the same pace.
49%
More enquiries become bookings or purchases
87%
Customer requests resolved without a handover
93%
Lower cost per resolved request
A note from our CEO
We believe every visit can be the start of a relationship.
Someone arrives with a question, an idea or something they haven’t quite figured out. Understanding them, showing them the possibilities and helping them move forward is where good service begins.
It continues with a thoughtful follow-up. A relevant suggestion. Remembering where they left off when they return.
We’re building Figr Agents to connect those moments, so every conversation has somewhere to go and every customer feels worth coming back for.
Simón Solbas
Co-founder & CEO, Figr
